Product returns

We are committed to providing our customers with the highest level of service and product quality. We understand that sometimes purchased items may not meet your expectations or may have defects. Therefore, we offer a convenient and transparent return policy so you can shop in our store with confidence.

We accept returns within 14 days of receiving the order. Items eligible for return must be unused, retain all original tags, and be in their original packaging. It is essential that items show no signs of use and are in the same condition as when purchased. Items with personalized engravings, custom configurations, or missing original tags or packaging are not eligible for return.

To return an item, please contact our support team by sending an email to return@choozy.com.ua or by calling +380 (99) 424 4879. Our team will assist you with all the details and instructions for processing the return.

Once your return request is received and processed, we will send you a confirmation email. Refunds will be processed within 7–10 business days after we receive and inspect the returned item. The funds will be refunded using the payment method of your choice.